Privacy Policy

Last updated: August 2026.

1. Introduction

Legal Care Support ("we", "us", "our") operates the website at legalcaresupport.life and provides legal services from our office at 140 Robinson Road, #08-01, Singapore 068907. We respect your privacy and are committed to protecting personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws.

This Privacy Policy describes what personal data we collect, why we collect it, how we use and disclose it, how long we retain it, and what rights you may have. It applies to visitors of this website, prospective clients, and clients who engage our services.

By using this website or submitting an enquiry, you acknowledge that you have read this policy. If you do not agree with our practices, please do not use the website or provide personal data to us.

2. Data controller

The data controller responsible for personal data processed through this website and in connection with our legal services is:

• Legal Care Support
• 140 Robinson Road, #08-01, Singapore 068907
• Email: enquiries@legalcaresupport.life
• Phone: +65 6227 4180

For privacy-related questions or requests, contact us using the details above. We aim to respond within five business days.

3. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

• Identity and contact data: name, email address, telephone number, postal address, and other details you provide in enquiry forms or correspondence.
• Matter-related data: information about your legal situation that you choose to share during consultations or while we act for you, including documents, timelines, and communications.
• Technical data: IP address, browser type, device information, and pages visited, collected through server logs when you browse this website.
• Cookie and preference data: your cookie consent choice stored locally in your browser as described in our Cookie Policy.

We do not intentionally collect sensitive personal data through the website enquiry form. If your matter involves sensitive information, we collect it only when necessary for providing legal services and with appropriate safeguards.

4. How we collect personal data

We collect personal data through:

• The contact enquiry form on contact.php
• Email, telephone, and in-person communications
• Documents you provide during consultations or engagements
• Automated server logs when you access pages on this website
• Cookie consent preferences stored in your browser localStorage

We do not purchase marketing lists or obtain personal data from data brokers for the purpose of unsolicited outreach.

When you attend a consultation in person, we may collect identity documents where needed to verify who we are advising or to comply with know-your-client procedures for certain matters. We collect only what is proportionate to the purpose.

5. Purposes of processing

We process personal data for the following purposes:

• Responding to enquiries and scheduling consultations
• Providing legal advice and representation when you engage us
• Managing client files, billing, and trust accounting where applicable
• Complying with legal and regulatory obligations, including anti-money laundering requirements where relevant
• Maintaining website security and diagnosing technical issues
• Improving website content and user experience based on aggregated, non-identifying usage patterns

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you.

6. Legal basis and consent

Under the PDPA, we rely on one or more of the following bases to collect, use, and disclose personal data:

• Consent: when you submit an enquiry form or agree to cookies as described in our Cookie Policy.
• Contractual necessity: when processing is required to perform legal services you have requested.
• Legal obligation: when we must retain or disclose data to comply with court orders, statutory requirements, or professional conduct rules.
• Legitimate interests: for website security, fraud prevention, and internal record-keeping, balanced against your privacy rights.

You may withdraw consent for marketing communications at any time. Withdrawal of consent for data necessary to perform legal services may limit our ability to continue acting for you.

7. Disclosure of personal data

We may disclose personal data to:

• Courts, tribunals, and regulatory bodies when required by law or procedural rules
• Opposing parties and their lawyers when necessary for your matter
• Expert witnesses, interpreters, and other professionals engaged with your consent
• IT service providers who host or maintain our systems under confidentiality agreements
• Our professional indemnity insurers where disclosure is required for coverage purposes

We do not sell personal data. We do not disclose client matter details for advertising purposes.

Where we instruct third-party experts on your behalf — for example, forensic accountants or handwriting analysts — we share only the information required for their brief and require confidentiality commensurate with the sensitivity of the material.

8. International transfers

Our website and email systems may involve service providers located outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure recipients provide a standard of protection comparable to that under the PDPA, including contractual safeguards where appropriate.

9. Data retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Enquiry records: up to twenty-four months unless a client relationship is established
• Client files: for the duration of the engagement and thereafter as required by professional conduct rules and limitation periods, typically at least six years
• Server logs: up to ninety days unless needed for security investigations
• Contact form submission logs stored locally on our server: up to twelve months

When data is no longer required, we securely delete or anonymise it.

10. Marketing communications

We do not send bulk marketing emails to persons who have only submitted a website enquiry unless they have separately opted in to receive updates. If we ever offer newsletters or event invitations, you will be able to unsubscribe using a link in each message or by contacting us directly.

We do not share enquiry details with third parties for their marketing purposes. Referrals to specialist lawyers occur only when you ask for a recommendation or when we cannot act and suggest an alternative — and even then, we share only what is necessary to make the introduction.

11. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls on client files, secure hosting with HTTPS encryption, and staff training on confidentiality obligations.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your email credentials and any portal access details confidential.

12. Your rights under the PDPA

Subject to exceptions under Singapore law, you may have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent for processing that relies on consent
• Request information about how your data has been used or disclosed in the past year

To exercise these rights, email enquiries@legalcaresupport.life with sufficient detail to identify you and your request. We may charge a reasonable fee for manifestly unfounded or excessive access requests as permitted by law.

13. Third-party links

This website may contain links to external sites such as Google Maps. We are not responsible for the privacy practices of third parties. Review their policies before providing personal data on those sites.

14. Children

This website is not directed at individuals under eighteen years of age. We do not knowingly collect personal data from children through the enquiry form. If you believe a child has submitted data to us, contact us and we will delete it promptly.

15. Data breach notification

In the unlikely event of a personal data breach that is likely to result in significant harm or affect a notable number of individuals, we will assess the incident promptly and notify the Personal Data Protection Commission and affected individuals where required by the PDPA. We maintain internal procedures for containing breaches, preserving evidence, and remedying vulnerabilities.

16. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect revisions. Material changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated policy.

17. Contact

Questions about this Privacy Policy or our data practices may be directed to:

• Legal Care Support, 140 Robinson Road, #08-01, Singapore 068907
• Email: enquiries@legalcaresupport.life
• Phone: +65 6227 4180

If you are not satisfied with our response, you may contact the Personal Data Protection Commission of Singapore.

We review this policy at least once every twelve months and whenever we introduce new website features that affect how personal data is collected or stored.

Where we act as your lawyers, additional confidentiality obligations under applicable professional conduct rules apply alongside this Privacy Policy.

If you request deletion of personal data that we must retain for legal, regulatory, or professional reasons, we will explain the basis for retention and the period after which deletion will occur.

You may lodge a complaint with the Personal Data Protection Commission if you believe our handling of your personal data breaches the PDPA, though we encourage you to contact us first so we can address your concern directly.